Enterprise · MCP-Native · Evaluated Agents

AI Agents for Customer Success — Built, Evaluated, Deployed

Vibe-code CS agents on top of a governed Customer Intelligence Graph. Test every agent in our built-in evaluation framework before it touches a customer. AI Agents monitor 100% of accounts 24/7.

Claim your free spotView eval framework docs →
  • Vibe-code agents in plain English — no SDK required
  • Built-in eval framework — F1-scored before they touch a customer
  • Customer Intelligence Graph — precomputed context, not raw table scans
  • MCP-native — any copilot, governed access
  • 100% account coverage, 24/7 monitoring
  • Kill switch + blast-radius caps on every agent

Claim your spot

First 50, first served. Get the full platform free.

Includes the Customer Intelligence Graph, MCP access, full skills library, both vibe-coding environments, and 24×7 Slack support.

Agent authoring + evaluation — live output

FunnelStory vibe-code agent authoring and evaluation pass/fail output

Author an agent in plain English. Run evals against your own labeled history. Block deploys that don't clear F1 threshold.

Launch 50 Offer

Everything included. For enterprise teams only.

The first 50 teams get the full FunnelStory platform — free to build, test, and ship.

45-Day Full Access

Use the entire platform — no feature gates, no time-limited trials.

25% Launch Discount

Lock in 25% off GA pricing when you convert. First 50 only.

Customer Intelligence Graph

Connect 37+ tools into a single, mathematically validated source of truth.

MCP Access

Run CS workflows directly inside Claude, Cursor, or ChatGPT via MCP.

Open-Source CX Skills

Hundreds of pre-built skills — free on GitHub, ready to deploy.

How does it work?

Get, Set, Go with FunnelStory

Three layers of intelligence, automation, and delivery — working together so your CS team can focus on what matters.

Get

Get — the intelligence

The Reality: Connect all your customer data — CRM, product usage, support tickets, emails, and conversations — into a single, unified Customer Intelligence Graph.

The Solution: Every signal is mathematically validated against Precision, Recall, and F1 scores. No hallucinations. No guesswork. Just a single source of truth your AI Agents can actually trust.

  • Connects CRM, usage, support, sentiment & account signals

  • Patent-pending graph synthesizes structured & unstructured data

  • Time-travel discovery maps every interaction from day one

Get — the intelligence
Set — the agents
Set

Set — the agents

The Reality: Deploy autonomous AI Agents that watch every account around the clock. Agents detect usage drops, sponsor changes, ticket spikes, and sentiment shifts — then act immediately.

The Solution: Use "vibe coding" to build custom agents in plain English. Describe the workflow you need, and FunnelStory deploys it directly across your entire portfolio. No developers. No professional services.

  • AI Agents monitor 100% of accounts 24/7

  • Vibe-code custom workflows in natural language

  • Automatic alerts, QBR drafts, and Slack notifications

Go

Go — where your team already works

The Reality: Use FunnelStory UX or Deliver your entire Customer Intelligence Graph directly into Claude, ChatGPT Enterprise, or Slack via FunnelStory's Enterprise MCP Server. CSMs ask questions and get instant, grounded answers.

The Solution: Pre-built Skills load in under 5 minutes. Chat with accounts, generate QBRs, spot risk, and take action — all without leaving the tools your team already loves.

  • Works inside Claude, ChatGPT Enterprise & Slack

  • Pre-built Skills: Hundreds of skills including QBR deck, book of business, Risk Spotter, Account brief and much more

  • Intelligence delivered where your team already works

Go — where your team already works

Why evaluated agents matter

Why evaluated agents matter

Risk

Agents that act on customer accounts without evals are a blast radius. One hallucinated expansion pitch sent to a renewal-risk account is a support ticket you can't take back. The blast radius isn't hypothetical — it's a function of how many accounts the agent touches and how wrong it can be before someone notices.

Cost

Unevaluated agents increase token burn and generate false-positive alerts your CSMs learn to ignore. Ignored alerts are worse than no alerts — they train your team to dismiss the signal entirely, including the ones that matter. Precision is a cost-reduction strategy, not just a quality metric.

Trust

CSMs stop using agents that hallucinate once. Trust is the hardest thing to earn and the easiest to lose. Evaluation is how you keep it — not by removing all risk, but by quantifying it before deploy so you know exactly what the agent will do on your accounts.

Customer teams use FunnelStory to stay ahead of risk and ship intelligence at agentic scale

Frequently Asked Questions

Every agent ships with a labeled test set drawn from your own historical data. Before deploy, we compute Precision, Recall, and F1 per agent behavior — did it correctly flag the at-risk account? did it miss anything? did it escalate appropriately? You set the thresholds, the framework blocks deploys below threshold. Standard data-science rigor, applied to agent workflows.
Both, scoped by role. Read-only agents (risk detection, health scoring, account briefing) run by default. Action-taking agents (send email, update record, open ticket) require explicit permission grants, human-in-the-loop confirmation, or evaluation thresholds you configure. Governance is per-agent, per-action, per-role — not a binary switch.
Evaluation gates before deploy. Action-type permission grants at runtime. Full logging of every action taken, reversible where the underlying system allows. Rate limits and blast-radius caps per agent run. A kill switch on every agent. Agents touching customer accounts get treated with the same care as a production deploy — because they are one.
Yes. If your team already maintains a labeled test set or a custom eval harness, the framework accepts it. We support plug-in evaluators via the Skills SDK. The built-in framework is a starting point, not a lock-in.
The Customer Intelligence Graph is precomputed. Agents don't re-read raw tables every run — they query a context layer that already holds the summarization, embeddings, and structured signals they need. Token cost scales with the question, not with your raw data volume. Teams moving to FunnelStory from CSP+copilot setups typically cut token spend by 60–80%.

Enterprise · MCP-Native · Evaluated Agents

Agents your CS team will actually trust.

Vibe-coded, evaluated, governed. Free for the first 50 enterprise teams — 45-day access, concierge skill, co-build session, 25% launch-year discount.

Claim your Launch 50 spot